Do not return items if you have missing or defective parts, click here to fill out the parts order form, or call the toll-free number (800-990-6003) and we will send you the missing or defective parts free of charge. All items must be returned in their original boxes and properly packaged to avoid damage in shipping. You are responsible for all return shipping charges.
All items must be returned to: Diamond Storage Concepts LLC. 5130W. Patrick Lane Las Vegas , Nevada 89118 . No returns will be accepted after 30 days from the date of purchase. All returned items will be inspected for use or damage before credit is issued and may be subject to a 15% restocking fee. Items returned damaged or used which cannot be resold as new are subject to a 25% restocking fee.
If you have any questions about the installation process call the toll-free number (800-990-6003) between 8 am and 5 pm PST Monday through Friday and a Diamond technician will assist you.
Thank you for your purchase of HyLoft products. |
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