First, review the installation instructions, then reattempt the installation. Assemble as much of the HyLoft on the ground as possible. Follow each step in the instructions. Be sure to use the proper tools as listed on the instruction sheet. If you are still having problems with your installation, please contact our Customer Service Department at 800-990-6003.

NOTE: Do not return your HyLoft to the retail location from which you purchased the unit. Please call 800-990-6003 for instructions to return it directly to the factory. For more information on returning your HyLoft unit, please Click Here.